Winnebago Industries, the manufacturer of Winnebago and Itasca motor homes from Forest City, Iowa, has handed out its Circle of Excellence awards for 2011. The awards reward dealerships for having the most satisfied customers in the U.S. and Canada.
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The Circle of Excellence awards were created in 1986 to recognize Winnebago dealers that do the best job of achieving the highest quality in customer care. This year, 116 dealers were so honored for outstanding customer service in selling motor homes like the 2011 Winnebago Tour (pictured).
"These dealerships have proven their commitment to their customers by providing the total RV experience – knowledgeable sales personnel, qualified service technicians and quality warranty and after-market service support," said Roger Martin, Winnebago's VP of sales and marketing.
"That commitment to providing excellent customer service is what separates these dealers from the rest – and is why they are deserving of this award."
Dealers are graded in four categories:
1. A purchase and delivery satisfaction study which is direct customer feedback after the purchase of a motor home.
2. A customer satisfaction study that surveys customers six months after their purchase.
3. A sales and marketing assessment that evaluates a dealership’s sales, market share, stocking levels and participation in product training and the Winnebago Itasca Travelers Club.
4. A service / parts assessment that evaluates a dealership’s warranty / parts inventory, service training and certified technicians, and traveling customer care
Dealerships earning Circle of Excellence status receive an award with three concentric circles that symbolize the interconnected relationship between the customer, dealer and Winnebago, said Kelli Harms, a company spokeswoman.
You can reach TorqueNews.com's Hawke Fracassa at hawkefracassa@aol.com.
COMPLETE LIST: 2011 CIRCLE OF EXCELLENCE WINNERS
Four dealers have won Circle of Excellence status every year. They are Altman’s Winnebago, of Carson, Calif. (Winnebago); Lazy Days, Seffner, Fla. (Winnebago / Itasca); McClain’s RV Superstore OKC West, of Oklahoma City, Okla. (Winnebago / Itasca); and PleasureLand Inc., of St. Cloud, Minn. (Winnebago / Itasca). Following is a breakdown of 2011 winners from North America.
ALABAMA
Suncoast RV Inc., Calera (Winnebago)
ALASKA
Great Alaskan Holidays, Anchorage (Winnebago/Itasca)
ARIZONA
Affinity RV Service, Sales & Rentals, Prescott (Winnebago)
La Mesa RV, Mesa (Winnebago/Itasca)
La Mesa RV Center, Tucson (Winnebago/Itasca)
CALIFORNIA
Altman’s Winnebago, Carson (Winnebago)
La Mesa RV, San Diego (Winnebago/Itasca)
Pan Pacific RV Centers, French Camp (Winnebago)
R. E. Barber Recreation Vehicles Inc., Ventura (Winnebago)
Village RV, Roseville (Itasca)
COLORADO
Camping World RV SuperCenter, Fountain (Winnebago)
K & C RV Centers LLC, Longmont (Winnebago)
Transwest Truck Trailer RV, Frederick (Itasca)
CONNECTICUT
Crowley RV Center, Bristol (Winnebago)
DELAWARE
Parkview RV Supercenter, Smyrna (Winnebago)
FLORIDA
Camping World of Fort Myers, Fort Myers (Winnebago)
Carpenter's Campers Inc., Pensacola (Winnebago)
Harberson RV-Pasco, LLC, Holiday (Winnebago/Itasca)
Lazy Days, Seffner (Winnebago/Itasca)
La Mesa RV Center, Inc., Sanford (Itasca)
R.V. World of Nokomis, Nokomis (Winnebago)
Suncoast RV, Cocoa (Winnebago)
Suncoast RV, Ocala (Winnebago/Itasca)
Suncoast RV, Winter Garden (Winnebago)
GEORGIA
Camping World RV Sales, Pooler (Winnebago)
John Bleakley RV Center, Douglasville (Winnebago)
ILLINOIS
Barrington Motor Sales, Bartlett (Itasca)
Camping World of Chicago, Island Lake (Winnebago)
Winnebago Motor Homes, Rockford (Winnebago/Itasca)
INDIANA
Ben Davis Chevrolet, Oldsmobile, Buick & Pontiac Inc., Auburn (Winnebago)
Camp-Land, Burns Harbor (Winnebago)
IOWA
Lichtsinn Motors, Forest City (Winnebago/Itasca)
US Adventure RV, Davenport (Winnebago/Itasca)
KANSAS
Olathe Ford RV Center, Gardner (Itasca)
LOUISIANA
Miller's RV Center, Baton Rouge (Winnebago)
MARYLAND
Beckley's Camping Center, Thurmont (Winnebago)
MASSACHUSETTS
Diamond R.V. Centre Inc., Hatfield (Winnebago)
MICHIGAN
General RV Center, Mount Clemens (Winnebago/Itasca)
General RV Center, Wayland (Winnebago/Itasca)
General RV Center, Wixom (Winnebago/Itasca)
MINNESOTA
Brambilla's Inc., Shakopee (Itasca)
Bullyan RV, Duluth (Winnebago)
Pleasureland RV Center-North Metro, Ramsey (Winnebago)
PleasureLand, Inc., St. Cloud (Winnebago/Itasca)
MISSISSIPPI
American RV Centers Inc., Olive Branch (Winnebago)
Johnny Bishop RV, Columbus (Winnebago)
Reliable RV Center, Biloxi (Winnebago)
MISSOURI
Midwest RV Center, LLC, St. Louis (Winnebago)
Reliable RV, Springfield (Itasca)
MONTANA
McCollum Modern R.V.'s Inc., Great Falls (Winnebago)
Pierce RV's, Billings (Winnebago)
NEBRASKA
Leach Camper Sales of Lincoln Inc., Lincoln (Itasca)
NEVADA
Findlay RV, Las Vegas (Winnebago)
Michael Hohl RV Center, Carson City (Winnebago)
NEW HAMPSHIRE
Hill's RVs, Center Conway (Winnebago)
NEW JERSEY
Colonial Itasca, Lakewood (Itasca)
Escape RV, Branchville (Winnebago)
Meyer's RV Centers LLC, Lakewood (Winnebago)
NEW MEXICO
Chisolm Trail RV, Albuquerque (Itasca)
Rocky Mountain RV World, Albuquerque (Winnebago)
NEW YORK
Camping World RV Sales of Syracuse, Syracuse (Itasca)
NORTH CAROLINA
Bill Plemmons RV World, Raleigh (Winnebago)
Bill Plemmons RV World, Rural Hall (Winnebago)
Tom Johnson Camping Center, Marion (Winnebago)
OHIO
Colerain RV, Cincinnati (Winnebago)
Dave Arbogast RV and Boat Depot, Troy (Winnebago)
Lewis Auto Sales Inc., Dayton (Itasca)
Town and Country RV Center Inc., Clyde (Winnebago)
OKLAHOMA
Dean's RV Superstore, Inc., Tulsa (Winnebago)
McClain’s RV Superstore OKC West, Oklahoma City (Winnebago/Itasca)
OREGON
All Seasons RV & Marine, Bend (Winnebago)
Camping World RV Sales, Portland (Winnebago/Itasca)
Guaranty RV Centers, Junction City (Itasca)
Olinger Travel Homes, Hillsboro (Winnebago/Itasca)
The RV Corral, Eugene (Winnebago)
Triple A RV Center Inc., Medford (Winnebago)
PENNSYLVANIA
Fretz RV, Souderton (Winnebago)
Grumbine's RV, Harrisburg (Itasca)
Harold's RV Center Inc., Bath (Itasca)
Joe's Marine Inc., Sayre (Winnebago)
Media Camping Center Inc., Fairless Hills (Winnebago)
Ray Wakley Inc., North East (Winnebago)
Tom Schaeffer's RV Super Store, Shoemakersville (Winnebago)
RHODE ISLAND
Arlington RV Supercenter, East Greenwich (Winnebago)
Flagg RV Rhode Island, North Smithfield (Itasca)
SOUTH CAROLINA
Camper Country, Myrtle Beach (Winnebago)
TENNESSEE
Buddy Gregg Motor Homes, Knoxville (Itasca)
Shipp's RV Centers LLC, Chattanooga (Winnebago)
TEXAS
Crestview RV Center, Buda (Winnebago)
Billy Sims Trailer Town – Lubbock, Lubbock (Winnebago)
Holiday World of Houston LP, League City (Winnebago)
Jack Sisemore Traveland, Amarillo (Winnebago)
McClain's RV Rockwall Inc., Rockwall (Winnebago)
McClain's RV Superstore, Lake Dallas (Winnebago)
Ronnie Bock's Kerrville RV, Kerrville (Winnebago)
Shady Pines RV Center Inc., Texarkana (Winnebago)
UTAH
Motor Sportsland, Salt Lake City (Winnebago)
VIRGINIA
McGeorge's Rolling Hills RV, Ashland (Winnebago)
Reines RV Center Inc., Manassas (Winnebago)
Safford RV, Thornburg (Itasca)
WASHINGTON
Poulsbo RV, Kent (Winnebago)
R 'N' R RV Center, Liberty Lake (Winnebago/Itasca)
Roy Robinson Motorhomes, Marysville (Winnebago/Itasca)
Russ Dean Family RV, Pasco (Winnebago)
WISCONSIN
Horn's Sales & Service, Sheboygan (Winnebago/Itasca)
King's Campers, Wausau (Winnebago)
ALBERTA
Carefree Coach & RV Ltd., Edmonton (Itasca)
Fraserway RV Limited Partnership, Airdrie (Itasca)
Woody's RV World, Red Deer (Winnebago)
BRITISH COLUMBIA
Fraserway RV Limited Partnership, Abbotsford (Winnebago)
Okanagan Travel Land, Summerland (Winnebago)
Voyager RV Centre Ltd., Winfield (Itasca)
ONTARIO
Forest City Motor Homes Ltd., Thorndale (Itasca)
Leisure Mart and RV Canada Corporation, Ottawa (Winnebago)
QUEBEC
VR St-Cyr, St-Mathieu de Beloeil (Winnebago)
VR Daniel Emond, St-Nicolas (Itasca)
Image source: Winnebago Industries
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