Carvana Stock Drops By Nearly 90% - Thousands Laid Off

I traded in a car and bought from Caravans. I had a good experience, though I believe I was over charged for fees. I got a little more for my trade in and paid a little more for my purchase, so it was a wash. I had no issues with registration. My purchase was pretty much as advertised, and the couple of minor issues were handled reasonably well.

We purchased a vehicle from Carvana in February 2022. I have to say I never thought I would be one of those people to buy a car site unseen, but we tried anyway based on the absolutely horrible sales experience we had buying a new vehicle 2 years ago. The process was incredibly easy. Loved the free delivery and pickup of our trade in, plus the comfort of the 7 day money back guarantee. We received the permanent tags right on time and have been very happy with the purchase. Hopefully once it's paid off we won't run into any issues obtaining the title, but right now I couldn't recommend the experience any better. Not having to sit at a dealership for hours on end made the whole experience worth it.

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I just bought a car from Carvana and it was a great experience from start to finish. I strongly recommend them. They had a good selection, the price was reasonable, and the execution was flawless. They make it easy to buy a car.

Caravana offered me ~$16k for my Hyundai SF Sport last October. Gargurus beat their offer by ~$5600. Carvana advertises constantly-they’re wasting money there !

I tried to sell them a car. Their customer service was non existent. They were the worst and I did business with a local dealer. I predict they must go out of business. I believe they have been a stock play/bust from the beginning.

I have personally purchased two vehicles through Carvana. Overall the experience has been quite satisfying. They approved me for a car loan when no one else would with my credit. But in six months I was able to refinance the vehicle through an outsource credit bureau because my credit score had improved so much. They do have pretty high interest rates but that’s what’s expected to come when you have a low credit score and your promise to pay percentage isn’t high enough. I have only had one issue when it came to the registration of one of my Carvana vehicles. I had to get a state inspection and send them the actual hardcopy from the inspector and somehow they misplaced it so it delayed my registration, but I was still able to get my registration completed before the expiration of my temporary tags. I’ve only had a small issue when it came to the warranty through Bridgecrest and Silverock. And all that was was a constantly calling Silver rock to speed up the process of their own inspection of the issues you’re having with the vehicle. I’ve never had to pay out-of-pocket for anything wrong with the vehicle except regular maintenance and parts they obviously wouldn’t be covered under the warranty. Silverock actually waved The $50 co-pay for out of service networks providers because the in-service provider was unable to fix the issue. So yeah, all in all I personally am thankful to Carvana and their platform and would still recommend them to people with low credit or needing a vehicle that is personally in my opinion of the standards for the price you pay.

i bought car from them last year all was good , until came time to sell it. if you financed from their partner Bridgecrest financial, this company holding you basically as a hostage by not sending you a vehicle title until car paid off. im in NY state and by law car owners must have title in hands.
called them and explained everything not helped, they play games with you basically! never again!

I’ve purchased two cars from Carvana and never had any issues. I would highly recommend them to anyone looking for a quality used car.

First, the car I bought came better than expected and the delivery person was outstanding. Each time I spoke with their customer service folks they were super polite and sympathetic. Had a small issue that a key promised did bot come with the car and silver rock authorized and paid for a new one from my local dealer. That was the good part. The bad part it took forever to get my title and registration with daily phone calls, one excuse after another. Two day before I would no longer be able to drive my car because of no registration the documents a plates finally arrived. Very frustrating when you have 30K invested in something you would not be able to use, For my inconvenience they send me a $100.

I have sold a car through Carvana. They gave me the highest quote out of about 5 I received. The process was very smooth. They picked up the car from my house with a flatbed pickup and gave me a check for full amount I was quoted online via check during the pickup. I was looking forward to using them again in the future.

I bought a car from Carvana with no problem the car I chose was delivered on time and my tag and registration arrived as scheduled. Now Carvana is planning on buying my use car. Again all done online with no problem.

Got my car on March 15, still haven't received my registration. Will never buy from them again!

I purchased a Subaru from Carvana in March of 2020 and they promised me repeatedly there would be no issue registering it on there end. Here we are over 2 years later and the vehicle is still not registered, I have no title and cannot operate it lawfully. Countless hours of phone calls that lead to no resolution at all. Legal proceedings are under way.

We purchased a 2021 Toyota Sienna Hybrid in January 2022 from Carvana and also sold (as a trade-in) my 2014 Toyota Sienna to Carvana. It was absolutely the easiest, smoothest and financially advantagious experience we have ever had, and we have always bought/trade-in previously via the Dealership. So, this news today (May 2022) about Carvana's woes is disconcerting because we had hoped to do business with them again in several months since we have another vehicle we will be replacing. Carvana's staff and efficiency in our experience was SUPERB! We have zero complaints.

I did not buy a car from Carvana but I did sell them my Tacoma pickup. It was the best car experience I have ever had. Easy. Straightforward. Efficient. Got a good price. It was a pleasurable experience. I recommend using them.

I sold my car to Carvana at 20% over MSRP a couple weeks ago (don't know why they gave so much). Process was smooth and easy. Originally was going to trade but they delayed at last minute and seemed to have several inconsistencies between photos and details (like showing a V6 and saying I4).

My Carvana experience had mixed emotions. Online purchase was easy but pick up was horrendous. The front desk lady was rude to me because I was late (I sprained my back an hour prior and notified the CS number). When the car came down it didn’t start after three tries. The car wasn’t fully cleaned as there was sticky residue in the cup holder and water marks everywhere. Really disappointing.

I purchased a vehicle in a location which had a vending machine and picked it up there. It was a very cool experience! I previously had an suv prior to getting a little sportier car this time. I drove it for almost a week and decided I'd rather have another suv. I called one of the customer service reps and told her that I'd like to return the vehicle and get a suv instead. She told me to go online and pick out another vehicle. When it was delivered to the location, she called me and I took my original car back and got my new one. I was thrilled! It was the best experience I'd ever had purchasing a car!

I purchased a 2012 Nissan 370 Z, for my son. It stated that it was a certain model, the one I was looking for, registration came, it's registered as the model that was advertised as, down the road I found out that it's actually a lower model trim package that costs 2500 less.

When I brought it to there attention that they advertised and registered falsely, there answer was that a third party handles that. WHAT??
I filed a complaint with New Jersey Consumer affairs

I don't have an experience but a relative did. Spouse purchased thru carvana. Died 10 days later. Took 7 months to get title straitened out! And insurance processed. Car bought in Mississippi, sold to Texas, then to yet another state. Nightmare.

Loved my experience with Carvana! I got the exact car I had been wanting. The warranties (7 & 30 days) were reassuring and fabulous. Hate to hear that their stock has gone down.

I purchased a 2019 BMW X3 from carvana last year. It was easy and I got a good price. No issues whatsoever. Easiest car buying experience I've ever had. I would be leery buying a car that was more than a couple years old, but for me, it was a good experience and I would do it again. Certainly a better experience than going to a car dealership.

Received the car on May 25th 2022 got the car it was all scratched up the real visor was missing off the back passenger door inside the door it was pulled the only state at the car had one hotspot on the side fender and the crown on the back of the car when you raise the hat was all scratched up they offered me to go to silver Rock and found the complaint which was done I went to one collision place they said I needed to go to another one I did that so I'm waiting to hear back they got the registration papers are wrong had those FedEx them back today which is May 31st which is the last day I can't return the car after this please reply back

I traded my Jeep for a Ram 1500 Nov 2021 and the process was a pleasantly smooth experience. The hardest part was waiting on the the vehicle to be delivered. Received my plates and registration on time and without any issues. Couldn't have dreamed of a better experience.