Need A Tow? New Changes Drivers Who Rely On AAA and Other Roadside Assistance Services Should Know About

Thanks for this timely towing information. Leaving folks stranded, after the vehicle has been towed, could put customers in danger. Confirms my decision, of many years ago, to drop AAA. (Want to mention why a tow was required - run flats?)

Maybe I shouldn't have renewed AAA recently. This is very concerning. Having back problems, I'm not able to just stand around and wait for help after my car is towed away either... in who knows what kind of weather or circumstance. But first you have to wait however long for the tow truck, and then focus on getting yourself home? I would need to sit down... I cannot stand 5 minutes. IF I could even figure out who could come to find me and rescue me. This is really not good. I'm not even sure my little emergency cell phone could handle a long wait time just to call AAA in the first place. Don't do this to elderly people! I always felt safe with AAA, but maybe this isn't the way to go now. Now I'm worried because my car has been acting up too!

I understand social distancing and the challenge with not having anyone in the tow truck for the safety of both the driver and the stranded ones.
Yet someone had mentioned about walking.
So what if you're in an unsafe area? And that could be a freeway, a country road, etc especially at night, where there's no street lights or possibly in the middle of nowhere.
But what about those who are handicapped, and they had retrofitted their car.
If they're handicap, chances are they're not going to have a lot of money, (unless they came into a windfall) because of it if any, but most people whom are handicapped chances are they're not going to be wealthy enough to get a cab which is probably dangerous anyway and a friend or family member may not always be available nor be able to drive. Or a friend or family member may not have a dependable car because they're not working because of the pandemic.
Of course what if friends are family members if any are too far away? Whatever that might be.
Someone had also mentioned about having the people stay in their car while it's being towed providing it's on a flatbed. Good pandemic friendly idea but then again that may be dangerous, and the so-called between the law and insurance and whatever it becomes the liability, and it's understandable that the tow truck company doesn't want to take responsibility. So what are the alternatives? well those people would need to have some kind of a ride perhaps in a van to help with social distancing.
that should include if you're not in a big city area where you can probably have all those so-called conveniences, and what about affordability? Because if you already paid for the service, then imagine the membership company that you paid into should make arrangements am I right? or is there some kind of excusable red tape involved in this, come on people this pandemic is no one's fault but you know who.

This is full of false information. As a contractor with AAA and with friends employed directly yes you SHOULD call for a ride however we aren’t just going to leave you stranded at least not if you have a driver that cares about customer relations and not just a check. If you are in need of a ride inform whatever dispatcher you are dealing with and a few drivers may kick it back but it will end up going to someone like me who understands if your calling for us your not having the best day and it’s our job to make sure that you have a positive experience not make your situation more difficult you can also call me and I will help you with the aaa dispatcher to make sure that you are treated well

Contrary to popular belief, not every towing company contracts with AAA. The fact of the matter is this, AAA doesn’t pay much. Most towing companies won’t put the wear and tear on their trucks for a $45.00 tow. Just because you’re in the center of a city, doesn’t mean a AAA provider is nearby.

I hope someone sues the heck out of AAA!!!
Some areas there's no Uber, Lyft or taxis. So what are you supposed to do?

I broke down today in the Los Angeles area, called AAA and was told that I couldn't ride with the tow truck driver and would have to call a friend or Uber.

I'm canceling AAA after being a 27 year customer.

There's a lot that no one has considered. I can't count how many times I had an elderly or disabled person who couldn't climb up the steps to get in the truck. I have seen people fall out of the truck because they were careless or drunk. Over the years, I have had several drunken customers puke in the truck. (That's why tow trucks shouldn't have carpeting.) I have often worried about having female riders, to the point that I was considering installing a couple of cameras in the cab pointing at the passenger. People are crazy. And as someone else mentioned previously, when people break down, they get angry, and blame us and abuse us for all their problems. No passengers in the truck is the only way to go.

AAA is no going to dissolve their towing operations? You are now outsourcing the towing operations of AAA? Curious to why I have not been told

My daughter called AAA for a tow for her 99 Toyota 4 Runner. The tow driver refused to tow her car, telling her she needed to have some kind of key. He was Hispanic and unfortunately what kind of key she needed was not clear. He offered to make her one for $180.00. She said no thanks but asked if he could take her home. He did for $40.00. Now I'm thinking this whole thing stinks of fraud or scam. I'd love input and any info on this key issue.

I asked AAA about this 2 weeks ago and got the following response:
Hi Michael - We'll be welcoming back our Members into our service trucks again as of June 2 this week. Due to their close proximity and for the safety of all involved, both the driver and the passenger will still be required to wear face coverings while inside the vehicle. We appreciate your understanding as we continue to work to keep our Members and drivers safe.