2016-2017 Subaru Outback and Legacy Recalled for Steering Loss

I'm involved and my 2016 Outback sits at the dealer. Any word on when parts are available and how long the repair takes when it starts. A cheap rental call is not a new Subaru.

It will not be for a long period of time. Of the vehicles affected, less than half were actually in customer's hands. Most of these vehicles were in transit or sitting at a dealer. Subaru is looking to handle all customer vehicles promptly. I work at the plant in Lafayette; they cut our daily over time to make room for the additional parts needed to fix affected vehicles.

Kudos to Subaru for their quick recall action. They have taken immediate care of their customers. If only Chrysler had done the same with ignition switches and airbags. Never another Chrysler, DEFINITELY more Subarus in my future.

I am a 2016 Legacy owner. Took delivery 2 weeks ago. I called at 8 AM Monday 5-16 based on email they sent me, and they had it towed from my work (45 miles to my dealer) by 11 AM, and into a rental by 1 PM.

Dealer expects delivery of new columns on Friday 5-20. My steering column lot number was one of the bad ones.

So while inconvenient, I agree that SOA took all the lessons from the last 5 years into account about what to do or not do for a safety issue. Perhaps some better processes at both the supplier side, and at Receiving CMM inspection when testing random samples at SIA, could have caught it even sooner.

I miss my Eyesight system (adaptive cruise in traffic is fantastic) and smooth transmission after just 1 day so far in my 2015 Chrysler 200 rental.

My 2nd Subaru, and won't be my last. Great response and customer service Subaru!

my repair was done May 16 - new column assembly installed

Getting on list for info on recall

Good job Subaru. New Outback dropped off last Friday and fixed by Monday noon. Under the unfortunate circumstances it could not have gone better. Other companies should take note.

I do not agree that this recall is being handled well by Subaru. It's all very well to pull everyone's new vehicles off the road, but the real work is getting them back on. My dealer simply shrugs and says not their worry; Subaru mothership has no response to repeated inquiries for basic information. Communication is critical to maintain the validity of their brand. I have owned four Subarus over the last 30 years, but, if I ever get it back, the 2016 Outback will be my last. The flaws of being a mute, conservative company in this day and age of information fluidity are going to bite them.
Keep cranking out those steering columns, Indiana, and send a few to Maine!

I have just been told that I will be without my Subaru for 3-4 weeks because they are backlogged. Unbelievable! I have driven it one month and it is my first Subaru and my last. A recall is one thing. Taking a month to fix is another. Such a dangerous defect possibility is not what I had heard about Subarus. Never again.

Just wanted to toss in that I was pleased at first that they acted quickly, but now my car has been in the dealers possession longer than mine, xm, starlink, insurance and car payments keep ticking away, but the dealer just keeps saying "end of the week", we're starting on week 3 at this point, with just a shrug from the dealer.

First time owning a Subaru. Just had Outback towed to dealership and then told 2-3 week minimum until parts are received. As previously stated, car payments, Starlink, etc. still continue while we wait. I will definitely have to rethink owning a Subaru and the indifference of the dealership with customer satisfaction AFTER the purchase is complete.

I actually was involved in a fender-bender driving our brand new 2016 Outback with only few miles on it on May 18! It is still being repaired....

8000 miles on my Subaru outback 2016
Since the begingi it is a test. My car runs like an old Jalopy. In the cold I cannot get it to run faster than 40 mph until the car has 8-9 miles under is belt. i plod along leading a line of cars up moderate hills. I pull over and let the line go past.
The speed limit here is 35 so it's not that big a problem.

Then I drive highways for 35 miles and then the steering goes wonky. I must say that my steering ability has improved dramatically. My purchasing dealer told me that there was nothing wrong. it's up to spec.
Should I reward them with registering them as my primary dealer?

my suburbu outback is rented from dollar car rental. why has this steering column recall problem not been addressed by this national rental chain. the salesperson dismissed my complaint says it is because of the lane warning function in system should be turned off. he has no idea of the recall.