Top-10 Car Brands In Customer Loyalty - Subaru Drops Again

I bought my 2015 WRX in July 2014. I won't buy another Subaru. While mechanically it has been great for the last 82k miles, the radio sucks (I have the Harmon upgrade with Nav, but this model radio was only used in the 2015), my wife hangs up on me if I try to call her with the hands free mic. The steering wheel was replaced at 40k miles because the leather was peeling off. New one started to do the same thing at 12k miles later.
The stitching on the passenger front seat started to come undone on the base. Hardly anyone ever rode in that seat.
The leather on the driver's bolster started wearing at 15k.
Never marry your dream girl.

For perspective, in 2020, I traded in my wife's 2010 CX-9 with 160k miles on it and the interior looked almost new and we never had any mechanical problems on it.

Why Subaru skimps on the steering wheel leather - the one part of the car my hands will be on for the entirety of the car's life, is beyond me. And this is NOT unique to my car. google it.

Subaru's slogan used to be "inexpensive and built to stay that way". It seems that Subaru has drifted far from that philosophy. The repairs on my Subaru have been numerous and would have been expensive, had I not been a DIYer. Subaru has never reached out to me regarding my lost loyalty. Strike one. The design that makes replacing common parts, like headlights, a pain, and the frequent failures of headlight (a problem known to Subaru that they refuse to address along with other recalls). Strike 2. And finally, not giving me what I, the customer, wants; a manual transmission in a model that isn't the low end of a model, where I can't have the great features, like leather seats, sunroof, and some color besides black. I want a nice, but fun car to drive that will be reliable. Subaru no longer offers that and tries to steer me to only what they want to sell, not what I, the customer wants. Strike 3.
Another Subaru is not in my future. Change your ways and we'll talk.

I have had a steady stream of Subarus since 2008, including 2 Foresters and 3 Outbacks, including my current 2020 Outback which I'm eagerly wanting to replace; with something other than a Subaru. Sadly. The Subaru infotainment system is the deal breaker for me. Some controls just need buttons, and reliability. The head unit in my Outback has been reprogrammed 3 times and replaced twice in the first 30,000 miles. It's still glitchy and slow.

I still have my 2011 Forester, that my teenage daughter drives, and it has required less repair shop time over 11 years than the 2020 Outback has in 2 years. While I like technological innovation, it needs to work properly and at least as well as what it's replacing. In the case of the current large screen nfotainment/control system, Subaru has dramatically missed the mark and driven me away from their vehicles.

Suburu "UPGRADE" with zero down and monthly payments either lower or slightly higher is nothing but a hook to get you in dealership... I'm leasing a 2020 Outback Premiere model with only 11000. Miles... I asked for a 2022 Outback Limited no navigation/moon roof... Salesman came back with $3500. DOWN and $100. More ontop of my monthly payment..After 8 years of Loyalty it is time to say GoodBye....
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Id also agree with subaru owners bailing on the brand. I bought a 2015 Outback and the CVT engine makes for the worst driving experience. I couldnt wait to get rid of it.

I liked my Forester but the dealership is no longer on my preferred list. The way that they deceived us after we bought 3 cars previously we decided to look elsewhere for our next car. During our departure from Dick Hannah Vancouver, we discovered some very smart competitors in Nissan Rogue and Jeep Cherokee. I loved the way they drove and they have similar features of our Forester. I'm looking forward to trading my Subaru Impreza and finding my new favorite dealership.

Only 1 choice in a hybrid, then instead of making the Forester or Outback a plug-in or just a plain hybrid, Subaru designs an ugly electric vehicle that doesn’t go enough miles without needing to be charged… I’d rather they improve on what they already have. I get 21 mpg with my 2012 Outback… ready for something that at least doubles that.

We have a 2015 Subaru outback which we love. A few weeks ago we were given a loaner on a 2021 base model outback with the new large format in formation/entertainment controls. I hope the person who designed this has been fired and unless the new models come with a copilot to actually use the systems you may as well up your insurance coverage because you certainly cannot drive and navigate the system safely simultaneously.

I have 2 Subarus I traded my 2017 Honda Accord and my 2018 Toyota Camry because the quality of them have gone down since they have been made in the USA . In 2020 we got the 2021 Forester and in July I got a 2021 Crosstrek. Both r still made in Japan. The quality is so much better than Toyota and Honda products . U just can beat a Japanese product. There just made better in my opinion.

4 reasons why I left Subaru after owning 4 Libertys in a row:
- CVTs
- No normal wagon, only Outback
- No frameless windows (I know it's a small thing, but it was a symbol of uniqueness/quirkiness and a symptom of a bigger issue)
- CVTs

2018 Outback - I hate this car. The console is buggy and my custom home screen will go back to default whenever it feels like it. I don’t dare open the drivers or passengers windows lest they refuse to close again. I’ve talked myself blue in the face too Subaru USA…and instead of fixing it, they sent me a box of cookies. THAT is why customer loyalty is in the tank…chip availability, my foot.