Sad Day for Ford Owners Says Mechanic When Dealership Won’t Diagnose Your Car Problem

My ‘67 Ford Galaxy would have spongy brakes at times. Ford and other mechanics couldn’t locate the problem. My repair was to sell the car and never buy another FORD!!!!

This mechanic is sadly part of the real problem. As a recently retired Service Consultant, he is atypical. NO dealership is going to turn you away if you're willing to pay for diagnosis time. And NO trained technician will turn down looking at a vehicle if there is diag time ($$) on a repair order. The real problems lay with customers that believe everything can be diagnosed by plugging in a scanner and don't want to pay for an actual diagnosis. OR the technicians that want 5hrs of diag time up front for a something that they already have a pretty good idea what it is. I've seen it 100s of times that a customer agrees to 4hrs of diag time then vehicle sits outside the mechanic then walks out and installs a part, flags 4+ 1hr install and says it's fixed.

It's all too often this situation happens. As I've worked in the repair stalls for 20 years for stellantis fca mercedez chrysler times and have full knowledge of repairs amd the equipment to diagnose. Yet so many dealerships are this companies biggest downfall for return customers. I've had so many issues with mechanics at several dealerships over the years for minor to major recalls. I've had my vehicle returned with more damages after repairs and many many stories I could list here. I'll just explain the last scenario I've had only for now. I brought my 2015 ram 1500 sport to dealership for satellite antenna loose leaking water in cab. K fixed now sunroof won't work properly so I return right back to dealership in like 2 min amd they state I did something plus showed the cab of my truck just filthy from greasy hands and fibers all over from headliner. So they reluctantly do a recalibration which I can do with select push of buttons on my own. Yet it's the dealership problem and had to point out thus mechanics not good for the company. Well it works obviously after recalibration for a few times and stops again. I state "do you not hear the grinding of the motor" something is trapped or not replaced properly. Dealership ignores since sunroof opens closes 2xs than stops and says my problem. OK now so I go in to dealership 9 times over course of 5 years to see if I can get someone to actually fix. I barely use sunroof and forget about it till I go use it. So dealership still does nothing won't even inspect unless I pay for full repair. Nope it's under...well was under warranty than. So I go to another dealership out of town 2 hrs away as I haven't traveled in 3 years due to covid. I find out the dealership in my town puts a message on north American system that I was at fault for sunroof motor problems and do not fix under warranty. Wtf...I'm pissed now and than warranty expires while I'm awaiting customer care to figure this out. Well guess what now they don't have to fix I'm legally out of warranty for a 5 year issue. So ya I track a sunroof motor down as it took months because of auto parts shortages. Cost me $400 and 12 hrs to replace in my garage and now works just as ot should for the last few months. I use the sunroof alot more now because of gas prices so I keep ac off now lol. So ya so many dealerships are the main auto manufacturers biggest enemies and makes them look bad. Again I have so many more and blatant right out lies from the dealerships near me but I could write a book about it. It is embarrassing that I work for a big 3 and what the dealerships do to even an employee because I'm told I should be use to it. Well I am unfortunately but pray customers and families would at least get way better service but they don't. Makes me feel bad and embarrassed as a employee. So many times I've gone out of my way to fix issues free or my time for many I've seen having issues on auto forums amd if somewhat near me. Heck I've even fixed vehicles while traveling out of town on vacation with my family.

I can't believe Scotty is being quoted as a reliable source... Wasn't this the guy who said you can use compression fittings on brake lines?

2 local Jaguar dealership service centers told me they don't accept pre-2014 Jaguars for service except for routine oil & filter changes.
I have a 2003 with 69,000 garage kept miles I wanted to put on diagnostics computer.
Absolutely NO was the answer.
Local Ford dealership would not look at 2006 Lincoln Signature Town Car. Refused to eblven look at safety belt/airbag issues.
After a certain age it is hands off a vehicle that they manufactured and sold.

This article is mostly a waste of time and so is Scotty and his YouTube channel. Not all dealerships are created equal and the same goes for independent repair shops.
Scotty is after eyeballs and clicks for his income from youtube. Also known as bait and switch.
In my opinion the same thing goes for manufacturers along with repair facilities.

Scotty Kilmer needs to stop talking about things he clearly has no clue about.

Why is Scotty Kilmore still being given attention? This guy doesn't know what he's talking about anymore.

See this story as well as Scotty is going to get someone hurt. I work in a service department and depending on what the issue is, it can take time. We've had a car for months trying figure out a battery drain. Most vehicles brakes and accelerator is computer controlled. So it's not just a quick diag. All those computers are tied together so if the problem is intermittent. It will take a while. No the issue is customers who listen to this and tries to rush us through the diag or say my mechanic said it's this. Well if your mechanic doesn't have the manufacturer specific computers, then he is in fact taking a guess. If that wasn't the case, well your mechanic would have fixed the problem.

I took my truck to Jones Ford, in Cottonwood Az. Told them, on acceleration around 70 going up hill she would break up. This has been going on for about a year. I took it to multiple service areas, no one could figure it out? Keeping in mind its not occasional it happens all the time under the same conditions? Well Jones Fords answers were different, theirs were we can't make it happen and after complete testing they found nothing wrong??? Oh and CHARGED ME $152.O7 ???

My ford escape 22 thousands on it new, the paint is peeling off
Ford. Will not cover it, I bought it at valley ford, Huron oh
Will not cover it,, 2018 model,

I think there are several reputable dealerships out there, but unfortunately several that are not. I had my 2013 Chevy Cruz, very well taken care of, in for an oil change and the technician noticed an oil leak but didn't know where it was coming from. He wrote down 4 different possibilities on the estimate with the "fix" being to change the gasket or seals on all 4 areas. Almost $3000. I said to heck with that, and you would think there would be a puddle on my driveway...nothing. I know there must be a small leak somewhere because I can smell burning oil when I drive sometimes, nothing major. They would rather replace than diagnose.