It's all too often this
It's all too often this situation happens. As I've worked in the repair stalls for 20 years for stellantis fca mercedez chrysler times and have full knowledge of repairs amd the equipment to diagnose. Yet so many dealerships are this companies biggest downfall for return customers. I've had so many issues with mechanics at several dealerships over the years for minor to major recalls. I've had my vehicle returned with more damages after repairs and many many stories I could list here. I'll just explain the last scenario I've had only for now. I brought my 2015 ram 1500 sport to dealership for satellite antenna loose leaking water in cab. K fixed now sunroof won't work properly so I return right back to dealership in like 2 min amd they state I did something plus showed the cab of my truck just filthy from greasy hands and fibers all over from headliner. So they reluctantly do a recalibration which I can do with select push of buttons on my own. Yet it's the dealership problem and had to point out thus mechanics not good for the company. Well it works obviously after recalibration for a few times and stops again. I state "do you not hear the grinding of the motor" something is trapped or not replaced properly. Dealership ignores since sunroof opens closes 2xs than stops and says my problem. OK now so I go in to dealership 9 times over course of 5 years to see if I can get someone to actually fix. I barely use sunroof and forget about it till I go use it. So dealership still does nothing won't even inspect unless I pay for full repair. Nope it's under...well was under warranty than. So I go to another dealership out of town 2 hrs away as I haven't traveled in 3 years due to covid. I find out the dealership in my town puts a message on north American system that I was at fault for sunroof motor problems and do not fix under warranty. Wtf...I'm pissed now and than warranty expires while I'm awaiting customer care to figure this out. Well guess what now they don't have to fix I'm legally out of warranty for a 5 year issue. So ya I track a sunroof motor down as it took months because of auto parts shortages. Cost me $400 and 12 hrs to replace in my garage and now works just as ot should for the last few months. I use the sunroof alot more now because of gas prices so I keep ac off now lol. So ya so many dealerships are the main auto manufacturers biggest enemies and makes them look bad. Again I have so many more and blatant right out lies from the dealerships near me but I could write a book about it. It is embarrassing that I work for a big 3 and what the dealerships do to even an employee because I'm told I should be use to it. Well I am unfortunately but pray customers and families would at least get way better service but they don't. Makes me feel bad and embarrassed as a employee. So many times I've gone out of my way to fix issues free or my time for many I've seen having issues on auto forums amd if somewhat near me. Heck I've even fixed vehicles while traveling out of town on vacation with my family.