My Cybertruck Is Dead, Tesla Cannot Open It, They Don't Know What Happened As It Feels Without Power While Fully Charged

A Tesla Cybertruck mysteriously dies despite a full charge, leaving even Tesla baffle. Could this be a hidden flaw in the 2024 EV truck?

This afternoon, while browsing the Tesla Cybertruck Owner's Group on Facebook, I stumbled upon a short but intriguing video posted by Francisco Banchs. In the clip, a tow truck is seen loading his brand-new Tesla Cybertruck to take it to a Tesla service center. The reason? A bizarre and unexplained shutdown. Francisco shared his frustration in the post, writing:

"My Cybertruck is dead. Tesla cannot open it, the app cannot see it, it’s like someone unplugged it and left it without power even though it’s fully charged. They do not know what happened, but it died on December 25th, and it’s been at Tesla since yesterday morning without any success or news."

This peculiar situation has left even Tesla technicians scratching their heads. Despite being fully charged, Francisco’s Cybertruck is entirely unresponsive, locked up, and unreachable via the Tesla app. Technicians were unable to place the vehicle in tow mode, making the recovery process even more challenging.

Interestingly, Francisco’s case isn’t isolated. Other Cybertruck owners have reported similar challenges, with vehicles unexpectedly shutting down and leaving owners in the dark about the cause. One such owner shared his own experience of having his Cybertruck in the shop for over three weeks after just four days of ownership, with no answers from Tesla technicians. This growing trend of unexplained issues only adds to the mounting concerns about the vehicle's reliability.

Possible Causes Behind Francisco’s Cybertruck Shutdown

The Tesla Cybertruck is a technological marvel, but like any complex system, it’s susceptible to occasional glitches. Francisco's case has sparked a lively debate among Cybertruck owners, who’ve shared various theories about what might have caused the problem.

Michael Lawrence suggested that the issue could lie with the 12-volt battery, commenting: “Very sad indeed. Maybe 12 volt dead?” Kyle Conlon echoed this sentiment, asking whether Francisco had tried jump-starting the system. For context, many electric vehicles, including Tesla’s lineup, rely on a smaller 12-volt battery to power critical systems such as locks, infotainment, and the main computer interface. If the 12-volt battery dies, it can render the vehicle entirely inoperable, regardless of the primary battery’s charge.

Jason Beckham offered a different perspective, suggesting: “Sounds like the 48v system died as others have said. Hopefully, it isn’t a bigger isolation issue, and the system has shut down to protect itself.” This raises the possibility of a deeper systemic failure designed to prevent potential hazards, such as electrical isolation issues.

Interestingly, Francisco himself pushed back on the idea of a simple 12-volt battery failure. In response to a group member, he explained: “This appears to be different. I have had the low voltage battery issue with my Tesla Model S Plaid when I left it at an airport for too long, and they fixed it right away. Here they have no clue what happened.”

The inability to unlock Francisco’s Cybertruck or diagnose the issue highlights a deeper concern with the vehicle’s overall system reliability. Issues like these are becoming more common, especially as the Cybertruck’s complex digital systems evolve. In fact, a recent software update caused several Cybertrucks to experience critical failures, leaving owners with bricked vehicles and no clear explanation from Tesla. As software becomes increasingly integrated into modern vehicles, such problems raise serious questions about long-term reliability. 

What This Means for Tesla Cybertruck Owners

This incident underscores the importance of understanding the interplay between a vehicle’s complex systems. Issues with low-voltage batteries, high-voltage systems, or protective shutdown mechanisms can render an EV completely non-functional, even if the primary battery is fully charged. For Cybertruck owners, this situation is especially concerning, as it highlights potential challenges with diagnosing and addressing such problems. As many people either love or hate the 2024 Tesla Cybertruck, these issues could shape the future of its reputation.

Tesla’s inability to unlock or power up Francisco’s Cybertruck raises questions about the robustness of their recovery protocols and the reliability of auxiliary systems. While Tesla continues to push the envelope with its innovative designs, incidents like this highlight the need for more transparent and effective solutions to address failures when they occur.

Why Reading This Benefits You

By exploring Francisco’s story, you gain insights into the potential pitfalls of owning a cutting-edge EV like the Tesla Cybertruck. Whether you're a current owner or considering one, understanding these challenges can help you prepare for unexpected situations and make informed decisions. Furthermore, by engaging in the discussion, you contribute to a growing community of EV enthusiasts working to solve these complex issues together.

Questions for Readers

• Have you ever experienced an unexplained shutdown in your Tesla or other EV, and how was it resolved?
• What steps do you think Tesla should take to improve support for issues like this?

Share your thoughts and experiences in the comments below!

Harutiun Hareyan is reporting Toyota news at Torque News. His automotive interests and vast experience test-riding new cars give his stories a sense of authenticity and unique insights. Follow Harutiun on Twitter at @HareyanHarutiun for daily Toyota news.