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Charlotte Omoto (not verified)    December 2, 2013 - 10:40PM

I wonder if you had surveyed some Tesla owners prior to writing the article, even informally and unscientifically. I am NOT a rich guy. I am a woman who has previously not paid more than 1/3 the price of my Model S for a car. I bought it as my only car and I have driven it to work in the snow. My rearview camera works fine. I have not had any issues, and when I don't understand a warning on my dash, I can either call or e-mail Tesla. They respond within 48 hours, and the other day when I e-mailed, they called back within hours to explain what the warning was. With that kind of attentive response to owners, I don't have any concerns that should my Model S need service, which I don't expect (remember no oil change and I got my winter tires at my Ford dealer and they can rotate the tires), I can get it easily.

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