Now I just had your company
Now I just had your company inspect my car for this recall for a 2006 chevy malibu. The outcome of the inspection, to me, is highly objectionable. Reason being I do not appreciate implications of myself as a liar. Although the word "liar" was not mentioned, the spoken to representative tried to ensure my spouse that I purposely got into an accident to claim"free services". Also claiming that I did not give detailed information on what exactly happened. I dont know if its because people no longer understand short and to the point responses anymore or someone is trying to snake thier way out of taking consequences; by wording thier responses accordingly, having been informed they know more about cars than who they were speaking with. I believe, being one who has gave numerous suggestions to prefer a GM vehicle over another to countless buyers, and stood behind your company to countless unknown critics; I feel I was not given a fair inspection; and deserve a brand new inspection with someone who does not do business by mere assumptions of a customer who does not speak in proper form from his mouth. Instead will treat and respond to a cutomer as if they know just as much they do. A representative that will not tell one person one thing and another person otherwise..I left nothing out in my claim, and if they did not fully understand my explanations, all that needed to be done was to simply ask me to rephrase it. Not tell me "ok" and just figure and note that "oh well he didnt mention or speak clearly, so ima just put it down as he failed to provide detailed information.
How and who do I talk to, to tend to this matter?..I explained how there was an accident and I believed it to be cause of the steering assist. I did not state or claim it was definately that. I stated that after the steering wheel failed to turn coming into a sharp right turn in a residential area, giving me little reaction time to hit the brakes, went straight I into the fence. Being fed up with this randomly occurring problem, I then decided to do research on what would cause the steering wheel to react in such a way. 30mins later I seen a review on the vehicles recalls and saw there just been a recall for a power steering assist. Then researched what to expect when that power steering assist fails and Concluded that may be a big possibility. I stated I was not certain if that was so and if there was any way to find out if that was the problem or was it something else...can I get you guys to properly tell me what is wrong and who is at fault?...