If you're having an oil
If you're having an oil consumption test done - be sure to monitor the oil levels yourself also. During my first oil consumption test - my reading showed 3/4 of a quart low at 1200 miles but when I got it to the dealer and (went into the waiting room) they came back and said it was spot on. I asked to see it and it was, indeed, spot on. I clearly waited long enough and was on flat terrain when I did the measurement. The second oil consumption test was when I decided to start checking it myself. When I got the car home, at the very start of the test, the oil level was about 1/2 quart ABOVE the full line. I cannot say this is not common practice but it certainly makes one wonder if they are really trying to fix the problem or going out of their way to avoid fixing it.