Let me start by saying if "0"
Let me start by saying if "0" stars were an option for rating this dealer, that still would not be low enough compared to the level of "professional service" I received. took my 2005 Tacoma in for a full frame (recall) replacement in august of 2015. A PERFECTLY GOOD RUNNING VEHICLE. sat impounded at their service lot for over 120 days before I received a call in December that it was ready to be picked up... the following day? was informed that a driveshaft U-joint needed replacing and other misc. small parts. agreed to repair them and pay for parts only. ($300 odd) Since I was informed less than 24hrs before I was due to pick up the vehicle I scrambled to negotiate a day to come handle the pick up. was told that coverage of the rental stopped "the day we finished" (mind you this was December 23rd! two day before Christmas as I had planned on taking a Christmas vacation and traveling to see family) leaving me absolutely NO TIME to get off work to return my rental I was issued for compensation. once I rushed from work to return the rental and go to the dealership I was told it was "ready to ride" What a load of crap. was then told then that 3 of my 4 wheel bearings were and I quote "completely destroyed" how does that happen I ask? well their response "probably rusted out while in the parking lot" That DOES NOT HAPPEN IN 120+ days. here's the kicker. I WAS NOT informed before hand. I was told this as my rental truck was pulling off the lot back to enterprise. leaving me trapped at the dealer. asked for a quote on the work. ($800 + labor and other misc. parts for a grand total of $1,170 for wheel bearing replacement???) I had previously replaced all 4 bearings @ 120,000 miles. my truck reads currently 136,450. there is NO WAY THEY COULD RUST OUT sitting in a parking lot. they were still NEW! I asked if we could test drive they said we don't do that here. You mean to tell me that a truck that was completely taken apart and put back together within 72 hrs. was not test driven for rubbing, vibrations, other issues??? was told that I had received a 1 yr. warranty on any parts or issued directly related to the recall repairs, I could schedule a service date and bring it back? will NOT BE GOING TO THIS DEALER FOR THOSE REPAIRS. I couldn't even test drive it at speed to verify if their were other issues because of the wheel bearings. Toyota has totally screwed my truck over. had to limp it home to avoid the ungodly $1,170 quote on wheel bearing replacements. I turned over a perfectly operating vehicle I knew was solid (minus the factory defected Mexico frame) and was returned a vehicle that was "ready to ride" that I could not exceed 15 MPH in. this is their stamp of approval of a job complete? family mechanic proved that they had been tampered with. will be putting the truck up for sale tomorrow. will never give Toyota anymore of my business or frustrations. I went with a dependable brand truck because I knew it would last. wouldn't have imagined that a dealership service department would try to sabotage my vehicle and take advantage of a situation that was apparently "my problem" almost forced me to do the ridiculous repair with the stealership. My words of advice. DO NOT TAKE ANYTHING TO THIS DEALER. Service manager was very impolite and was handled like total junk. again, AT ALL COSTS DO NOT take a vehicle to CHEROKEE COUNTY TOYOTA in Canon, GA for any service. Toyota certified maintenance technicians who shrug their shoulders knowing good and well that this was an "inside job" SCAM for more money was all this attempt was. will update with any other info. AGAIN. DO NOT USE THIS DEALER OR SERVICE DEPARTMENT. Waste of time, energy and overall loss of faith and confidence in Toyota or their so called Repairs. Save your money and vehicle and GO ELSEWHERE. This is what I get for working my tail off to afford a nice truck to last me a long time because of its long lasting "quality" loved the truck but this service pushed me over the line. Thanks for such a professional and timely job. oh, I cant get to work in the morning to make money to repair my half done truck. THANKS FOR ALL YOUVE DONE TO SQUEEZE MY MONEY OUT OF ME. I cant believe that this company has gotten away with this SCAM and not done a buy back. almost all these people that have spend hundreds of thousands of dollars on these vehicle outta be compensated for the lack of care, lack of respect, and lack of QUALITY of the individual dealerships, and the company as a whole. way to SCREW the consumer. thanks for nothing.
Jake. 2005 Toyota Tacoma. Sitting in the driveway awaiting repairs and currently FOR SALE