I have a 2016 Subaru Forester
I have a 2016 Subaru Forester XT. My wife's daily driver. At first oil change (6,000 miles)mentioned to dealership, engine was skipping every so often. Informed me of a recall on the spark plug sensor? Ok. Car drives good for 2,000 miles. Engine starts to skip again. Bring back to Subaru service. Inform me they have a computer update for spark plug knock. Drive car and skip has gone away, temporarily. Driving for a weekend getaway. I notice the car on acceleration is skipping. Most prevalent on highway. Bring car for third time into Subaru service. Notify the skip is back worse then ever. Airbag/hill assist/ warning lights come on car skips hard. Demand a loaner and that they look at engine/powertrain. Week goes by. No call from Subaru. I call get vm of service manager. Leave vm. No call back that day. Call next day and day after. No return call. Call and ask for service manager. Speak with service manager and he is not familiar with car. Begins reading file. Reads aloud what is listed above and then continues saying, "longblock on order." I ask, "so my vehicle with 18,000 miles needs a new engine and no one called me, no one returned calls, this seems very suspicious.." Tells me the engine ran hot and the inner ceramic of spark plug blew up, getting into engine. Need to replace entire engine. Shocked. Being caught off guard, my wife and I do not know best way to move forward. Great the engine is covered by warranty. Question is: does this engine have a defected piston design or burning oil or a manufactured defect? Meaning with new engine will I continue to have same problem. Also question the spark plug knock sensor and computer update validity. Is this a cover up to a larger problem? Feeling taken advantage of and very concerned. Any feed back on best course of action and input about what's really going on is much appreciated. Meet with Subaru general manager tomorrow (August 2,2017).