Tom, you make a good point.
Tom, you make a good point. I should have outlined who Vincentric was in the story. My bad. I'll drop the link below in case you want to read their words on who they are. In brief, they are a data analyst company similar to JD Power based in Detroit. GM and Toyota are both customers of Vincentric.
http://vincentric.com/Home/About-Us/About-Vincentric Thanks for taking time to comment.