Certainly but the service rep
Certainly but the service rep checked it after the oil was changed BEFORE it drained back into the pan, then after the 1200 miles he let it sit for an hour then checked it.
This would show a lower level to start with, and a higher level at the finish.
So to be accurate the oil should be checked the same amount of time from when the engine is shut off at the start and at the end of the test and be on level ground and warmed up.
Were redoing the test and the rep has agreed to do it this way.