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I have a 2011 Subaru Forester, bought it new and back in september of 2016 I noticed a rattling noise after 2,000 miles. I took it in voicing my concerns and the customer service rep said they found nothing wrong and I paid for the oil change. After another 2,000 miles, same thing. This time I spoke with another guy, sharing with him my previous months experience. He then said they would begin an OC test and once 1200 miles hit, to bring it back in. Returned it and it failed, they did a second OC test just to make sure the results were the same and it failed twice. Was told they would immediately order the parts and would call me when to return my vehicle. Two weeks went by and nothing!
I then went to the dealership and got their tails firing. Customer rep said he needed and ok to start to order of the parts and an ok to grant me a loaner vehicle. Within 15 minutes I was in a 2017 Subaru Outback loaner on November 3, 2016 It is now January 9, 2017 and I still am in the loaner! Apparently it took a month to order the parts, was told they are replacing the engine, and by mid December I was informed that they replaced the engine, started my vehicle and immediately heard a noise. The "specialized mechanics" did not know where it was coming from. Because of that, I was told they now had to wait for a parts representative to come and see if this is a failed product, meaning Subaru will fork the bill or if I somehow had to pay for it. Given I haven't seen my vehicle in 1.5 months. They forked the bill, as they should, and now are again ordering the parts and fingers crossed, should have my ride back by the end of this week, HOPE! Funny thing is the "specialized mechanics" noticed my vehicle needed other "parts" replaced just so I actually have to pay for something, with all the mistakes they were making! So not happening!
Now after hearing about all the newly replaced rings of my fellow subaru owners, Im hesitant to see how my vehicle, that is almost paid off, handles itself. Wish me luck!