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Donald Tiffany (not verified)    August 9, 2021 - 12:22PM

My frame replacement experience was abysmal. No loaner was provided. I had to supply rear shock absorbers which they claimed could not be reused; a front caliper and a rear wheel cylinder that they broke the bleeder screws off and a sway bar link that broke during removal. The replacement sway bar link was gunned on so hard that the attachment nut spun and will require a torch or grinder for removal. They also wanted to charge for a power steering high side line which they claimed would break when removed. When returned, the front bumper cover lower attachment was done with cable tie, several fasteners were missing from the grill, some of the inner fender sections were missing, the alignment was improper (wore out front tires in less than 1500 miles), the left front brake line was so tight at right lock that I was surprised it had not pulled off. at least one of the rear brake line fasteners wasn't secured, no rear suspension bump stops were installed, the left bed cap vent window operating mechanism and left rear bed cap window latch were damaged. When I returned to the dealership and complained about the tire wear (as a starting point), I was told "we will do nothing for you, you don't spend enough money here".

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