I bought a new 2022 Subaru
I bought a new 2022 Subaru Ascent in December of 2021 from Atlantic Subaru. I had the dealer add rain guards to the vehicle and asked where they recommend I get tint added as they did not provide the service. After repeated attempts, the rain guards leaked continuously. The last time I had them replaced, the techs at Atlantic Subaru used what appeared to be a screw driver and brake cleaner to remove the adhesive. They then simply spray painted the trim. The brake cleaner has eaten through the five coats of ceramic wax that I applied at home and also ate through my clear coat. I pointed out and documented damage with the dealer. The detail shop they sent the vehicle to actually wet sanded my drivers side window. I was told that all the trim had been replaced. Why would a wet sander be used on new trim? I’m now stuck with one of two options left that they said were available. I could either buy a left over 2022 and take a hit on depreciation, or buy a new 2023 and lose the $12,000 I have into the vehicle in payments, taxes, and options. I truly feel that the dealership cares little if any regarding my issue. Now I am forced to buy a new vehicle as I don’t want a damaged clear coat and future problems. I have attempted to work with the dealership, but feel I am being victimized. I DO NOT RECOMMEND purchasing anything from Atlantic Subaru. I know they will receive this, and I really am beyond caring about how they perceive my actions. I am truly disgusted as this has cost me four months without my vehicle, and every time it was returned, it was worse than before. Good luck with your experience. I recommend taking pictures of your vehicle before leaving it with this dealership. I do not feel that they aspire to what Mr. Boch wanted in his original thought of dealerships selling his product. Quality seems to have gone the way of quantity.