‘18 3.6r headunit replaced
‘18 3.6r headunit replaced within first year after software updates failed. Black screen of death. My frustration is with both S of A and dealer for not being transparent in communications regarding the failure. S of A offered $500 gift certificate toward future service or accessories after I contacted them to complain about delay in parts. Dealer pushed me off to S of A with comment that they had other owners who had waited over a month on the part. I am happy to see this issue is being escalated.
My concern is resale value of car and ongoing inconvenience. I would be hard pressed to join in a class action suit that argues headunit failure is a safety issue. None of STARLINK accessories are necessary for driving. We all likely grew up in cars that had none of these features. I will note the ear piercing screaming volume might count as a distraction. One of my failures involved ear piercing static that sounded like a blown tire thumping along road. It took us a moment after pulling over to realize it was the radio making the racket. Could not of course shut it off until powered off the car.