If Subaru management is
If Subaru management is serious it would be in their best interest to study the teachings of Dr. W. E. Deming regarding quality control. Most Japanese companies have adopted Deming's methods, transforming their once shoddy products into some of the best. In Japan, there is the Deming Prize which Subaru should strive to be awarded.
Also: It's amazing that Consumer Reports has been rating Subarus at the top, for years, without mentioning the record number of class action lawsuits, and apparently not even reading the accounts of unhappy customers. For any sort of customer confidence, going forward, Consumer Reports ought to revise
its "Quality" process as well.