Tristan and the guys at
Tristan and the guys at Rockwall Ford in Texas really screwed me good selling me a 88,000 used 2017 f350 dually claiming it was certified and that it came with a 36k warranty. The dealer claimed the heavy-duty truck passed a 200-point inspection and had no problems. This dealer will steal your money to make sales and tell you lies, I should have had the truck looked over better but after driving it a few days found so many issues; the main issue was the truck front end tie rods and steering system was bad and when hitting bumps at low or highway speeds you nearly lose control of the vehicle with the death wobble it’s so dangerous almost killed my family several times. I was told the warranty covered things like this and could go to any Ford for repairs however when I finally got an appointment, I was told there is no warranty and the truck was not certified. In fact, the truck has not been serviced in a long time with all filters covered in dirt and tons of repairs needed. It cost me 2 grands to fix just the basics and another 6 grands on tires and other parts. I emailed the mangers a half dozen times with no response until a bad Yelp review then all they said was sorry. They refuse to do anything about it and act like it’s a joke to rip people off ten or twenty thousand dollars. It’s no joke to me. The salesman Tristan there lied to my face the entire time as well as the loan guy. I will find more info on these guys to post to warn others all over the internet. Do not trust these guys.
Its only when I went to another ford dealer that I found out about all of this, Ford In Dallas said it’s not a certified vehicle and most the items the sales guys told me about the warranty are not even covered and they lied to sale me the vehicle for 88k after interest this place will rip you off DO NOT DO BUSINESS HERE. All the electronics freeze up to the point nothing responds and radio, ac, phone, cameras, do not work right it’s a big POS junk. I have to pay several hundred more dollars to fix all the sync and electronic issues that were supposed to be covered day one. I have contacted the NTSB, BBB, and other agencies to file complaints, next is a lawyer. Karma will get you dumb sales men one day. Shop elsewhere and not at Rockwall Ford unless you want to lose a lot of money!
Ford In Plano said no service was done to this vehicle, electronics, and front end parts need replaced, all filters, and oil, so many issues plus no 36k warranties as indicated at time of sale. Truck is worth 38k when you sold it to me for 68k plus 20k interest, 3k down, added new wheels and tires, steering suspension and still need more than 2k work to ride safe, total rip off and scam here by Ford Rockwall. Filters were never even changed. They stole my perfect 2015 GMC truck and I demand it back; this is unacceptable from a dealership and will seek a class action lawsuit at this time as I start talking with lawyers and federal and state agencies. This dealer has cost me a ton of money! BEWARE…..