As a Forester owner looking
As a Forester owner looking for a new vehicle, I would have welcomed the new QA guy visiting the line rather than a bunch of stuffy dealer reps. The quality control issues are not going to get solved by meeting with the CEO. I hope they are doing this right and talking to folks with their hands on the cars, not schmoozing a bunch of suits. For what it is worth, due to present experiences with my Forester, dealers that do not care, crappy interior design, and these stories, I have crossed Subaru off my list