I wanted to follow up on this
I wanted to follow up on this “unbelievable” automotive experience we’ve all had with the Ford (excuses) Motor Company. I finally got my 07 Milan back on 8/12/21 exactly 3 months and 1 day after I took it in to Lincoln of Cincinnati.
They bugged me to rate them after this awful experience and I felt that I would spare them by not rating them. I responded to their email with a summary of this terrible experience of customer non service, so I will share my email here just in case you’re having a similar experience.
My reply to their email:
You don’t really want me to review you on this, do you? I mean you had my car for over 90 days on your lot, on the Ford Motor Company “Brake Recall from Hell” 19S54! BTW, with the recalled “Brake Job” completed I can honestly say that the brake pedal travel now is noticeably greater than it was before the recall when I never had any problem with the brakes You said my battery went bad and wanted to replace it with a cheap battery until I put my foot down on that. My
AGM (gel) battery that I spent $250 on in 2018 was just discharged and needed a charge. The service advisor(?) said it couldn’t be charged and said he wasn’t familiar with them, which I find amazing because they’ve been on the market for 30+ years now. So your dealership went and replaced the battery with a new AGM battery just like the one I had. I asked the service advisor to give me my “old” battery back and he said no problem. After I picked up my car and drove it home, I proceeded to take my old AGM battery and charge it up overnight. By the next morning it was fully charged so, therefore, I put it back into my car and it continues to start and run every time. Thanks for the free battery, however it still doesn’t make up for this awful experience.
The real “surprise” though was the very next day I decided to take the Milan out for a run on the interstate because it hadn’t been run for 90 days at least. When I got back from my drive I noticed that all 4 of my tires had developed cracks on each sidewall as if the tread could delaminate and be thrown off. This created a very serious situation that could have been catastrophic on my drive on the highway. My Pirelli tires were 8 years old with only 28,400 miles on them, however, the tire dealer couldn’t come to a conclusion that sitting 90 days on a car dealers lot would have necessarily caused this severe cracking to occur. The bottom line is that I had to replace all 4 tires at an unexpected cost of $465 after a low mileage credit was applied.
In conclusion, this was no doubt the worst automotive experience I’ve experienced in my 53 years of driving. As a matter of fact, I don’t believe a good fiction writer could make this stuff up. I was lied to continually on dates for completion, as well as the reason for the part (HCU) not being available. I’m not going to blame the dealer for this as they were only following the direction of the manufacturer. Not sure if I’ll ever buy another Ford product, period. If you still want a review it’s up to you? I figure I’m doing you a favor by not submitting a review!