On August 18,2021 I took my
On August 18,2021 I took my 2008 Ford Fusion with less than 62,000 miles on it into Champaign Ford City located in Champaign, Il to handle the issue of the 19S54 recall. I was told that the vehicle was taken care of. I experienced brake failure on 12/01/2021 and brought the vehicle back to Ford City mentioning that it was just in for a recall. They looked it over said they could not see a problem with the brakes ABS. I advised them to look it over more thoroughly. After hanging up I researched this issue and realized that they had not done a full fix on the recall issue and that the ABS HCU was bad. When I next spoke to my service person they said that it was an expensive part that they could not justify paying for that the warranty manager said it was not going to be taken care of by Ford that I would pay out of pocket. I reminded them about the recall only to be furnished with a customer service number to Ford with Dave saying that sometimes the customer gets a better result. When I called that number and after many frustrating transfers I was told by a recall customer service person that because they had deemed that part good on August 18th they had done the recall properly. I suggested that had that part been a good part I would not have lost the use of the brakes just miles later. The recall service person said that once I picked up the vehicle from Ford City on August 18th they were done with that recall and then proceeded to just kept repeating the same rant to me and we were getting no where ..so I asked for to speak with someone above her and was told that I would get the same result. I asked that the person still contact me. Still waiting for that call. I am now in the position of not trusting Ford City as they were the ones to make the call on not repairing the recall properly. I contacted the NHTSA who has a reference # 19V904 about the 19S54 recall. Please contact the NHTSA and report your incident to them. I also filled out the NBC 5 Consumer Complaints form and hope to hear back from them. Now I know that this needs to be fixed but who can I trust to take care of it..and why should I give money to Ford City to fix the probem when they were blatantly neglectful?