Failure to weigh trim and
Failure to weigh trim and infotainment low is the biggest failure for JD power.
If your app radio is crappy it doesn't prevent the vehicle from functioning safely. A blown transmission or a leaking sunroof is significantly worse than a bad infotainment system. Especially since infotainment not only is customizable and changeable, but it makes major changes infrequently. 2017 didn't have Apple/Android auto either, something to think about