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Gustavo (not verified)    June 13, 2021 - 11:34PM

I own a 2014 Avalon Hybrid white pearl. Last year I received a letter recalling some white pearl vehicles because the paint was coming off from manufacturing defects. My car’s paint has been coming off for a couple of years and you can tell it is from manufacturing process. I brought my car to a Toyota dealer late 2019-2020 and was told to wait longer until the recall was more specific. Last week on June 12, 2021, I went to a Toyota dealer to get new tires and asked about the paint recall. They told me there was not a recall for this issue but only for the ECS Air bag module. They said were not aware or did not know about this problem??? But If I’ll bring the letter, they may be able to help me. The paint on my car is coming off faster, specially on the edges of the car, hood, roof, and on the sides. If I can not find the letter, what should I do? Does any body that received the same letter can share it with me? Like I said, I was proactive bringing the car for the recall and I was told to wait by the Toyota dealer, and now that is coming off faster and on several parts of the car, dealers say they do not anything about this problem. Can someone help?. Thank you.

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