Sent this letter via email to
Sent this letter via email to today to Toyota -
Hello,
I have been dealing with our local Toyota dealership (Bob Smith Toyota, La Crescenta, Ca) for now over 5 months in regards to my paint job recall notice on my Rav4 Limited UTL 4DR. I took the car in for the initial estimate on a new paint job in March 2020 as per the recall instructions. It has been 5, FIVE months and still no authorization on the paint job. Since that time, the paint is peeling more on the roof of the car, the back right passenger door, and the hood. It now requires just about the entire car painted. I drove into the dealership to update them on the new paint demise last week. I am at a loss as to what to do at this point. I am thinking of beginning a Class Action Law suit against Toyota due to neglect of a recall. I have spoken to a lawyer and was told to write this email and advise you of the entire situation. I know I am not alone in this recall neglect on Toyota’s part. I am not a suing type person, but think that may be my only recourse for lack of authorization to get this done. At this point I need the whole car repainted because I will not go through this again when I see more paint peeling. I was so proud when I paid off my car and now it just looks terrible! I will not ever by Toyota again (my husband owns a Toyota truck) if this is not addressed. I think waiting now almost a half a year is much too long. Please advise as to my next step to get this resolved.