Toyota's Customer Support
Toyota's Customer Support Program seems more like a publicity stunt than a thief trying to make good on the money they have defrauded consumers of. I have a white 2010 Camry purchased new from the dealer. Soon after, the paint just seemed to disappear. It was 2013 before I had time to deal with it and went to the dealer. The auto body guy said the white vehicles from that year were defective. He further said something about environmental regulations, the clear coat, and gipping the white vehicles. I was past the standard warranty so he wrote me an estimate of $4,300 + to repaint the entire vehicle. I called corporate and faxed them the quote but they refused to act honorably.
I didn't have $4,300 to buy a new dealer paint job so I saved and saved until I could afford an inferior paint job for $1,600. I had to do something because it was so embarrassing.
Recently I had the lady at the mom & pop paint shop take their unpaid time and energy to carefully supply Toyota with all of the information they requested in their initial Customer Support Program form and sent it in to Toyota. Toyota now sends me another form saying the mom & pop shop has to supply them completely different and detailed information on company letterhead that they never requested the first time. They are asking for part numbers, etc. I called Toyota and asked them why they did not ask for all of the necessary information the first time and just how much unpaid time did they expect a small paint shop to supply them. You are lucky to get one shot of free time in such a situation but Toyota seems to know that if they keep moving the goal post and purposely cause you to go back multiple times, you'll never succeed. Indeed, the lady at the paint shop refused to do more unpaid work when I told Toyota to call her themselves. Toyota's "brand" guy, Randall, could care less. Told me it was too bad for me. I'm shoot out of luck.
If Toyota were an honorable and legitimate business, they would simply offer complimentary dealer paint jobs or offer a check to consumers with no questions asked. They flat out stole our money. They sold us a defective vehicle. They have admitted it but still don't do the right thing. This is what they do to a customer who is on her third Camry and second Tacoma.
Sadly, they put out a Customer Support Program that they really fight hard not to honor. They are asking for part numbers because they are hoping you had an accident which would negate their guidelines for having any sense of moral obligation to pay back money they stole from consumers.
In the non-corporate world, the rest of us pay back 100% plus interest if we commit fraud and deception as Toyota has done. I am going to make HUGE signs that say, "TOYOTA STOLE MY MONEY! DEFECTIVE PAINT. DON'T BUY" and sit outside my two local dealerships. I encourage everyone else here to do the same in front of their dealers. Toyota needs to get the message loud and clear that we're not going to take it.