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Shingo (not verified)    March 16, 2020 - 2:31AM

I was at the dealer last week and found out about this issue as well. I too was looking at the Limited Hybrid to purchase. First I want to say some folks want a 2nd row bench seat even with Platinum grade luxury. I considered the Lincoln Aviator Plug In Hybrid since it had 2nd row bench with the similar luxury(Lincoln is really comfy and quiet) but felt the Toyota Highlander was a better buy at around 34 MPG for the AWD Hybrid. Also I wasn't too excited about all of the issues the Aviator had after the launch. Lincoln should have better quality control and better engineering. All were stupid issues but some were really detrimental like shifting issues and parking issues.

The Toyota manufacturer tow hitch that cannot be installed is a big issue for me since I was going to get a small trailer and also I need my bike rack to go on the tow hitch since I travel for triathlons. I will more than likely look elsewhere for my car like Hyundai Palisade or Kia Telluride and even consider the Aviator again if they get their act together. Toyota, this is an extremely stupid problem and you are losing sales since I was ready to pull the trigger and put down a deposit to order mine with the color and options.

Also the 12.3 inch screen needs an update! Why can't the temperature information and 1/3 of the screen go away? Some people want Android Auto, Apple Car Play all across the screen. Whoever designed the user interface needs to fix this issue. At least give the driver the option to hide this screen unless it is needed to display the temperature. This issue made me think to take the standard size screen but now I don't get the 360 birds eye camera option. Also what is the point of the initial 360 rotate view when you turn on this mode? I just want to see the top view of the car so I can check the lines in a parking lot or for parallel parking. The 360 rotational view cannot be used efficiently when parallel parking on a busy street. Or again give us an option on how this is implemented for the driver.

Last gripe on the Limited and XLE model. Who decided to place the 2nd row conditioning vents in the passenger's face. It's literally right above the head area. The LE models and Platinum models have it on the side but XLE and Limited have it in a really awkward location. Blows straight into your face and really can't direct it anywhere else. WHY DID YOU DO THAT!?

Some positives though:
1.) Toyota Safety Sense 2.0 is nice since now it can work in California traffic conditions in full range speed.
2.) Hybrid warranty increase is awesome. Good way to fight back against Tesla and their all electric car battery warranty. I feel way more comfortable with Toyota's hybrids than Tesla's.

So close to purchasing the car but can't drop $50K+(it's an expensive car!) with these issues. What a shame since I've been a Toyota and Lexus loyalist for over 2 decades. Unfortunately issues like these create conquest buyers to other brands.

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