Just wanted to post a warning
Just wanted to post a warning.
My 2019 Highlander shut down completely on the road yesterday. I had to have it towed to the Toyota dealership closest to me at the time.
A little back story, the first time I took my car in (about 1 year ago) for regular recommended maintenance, I had experienced a kind of jerking/hesitation upon acceleration. Of course the dealer service department could not get the problem to happen with them. Said they put noted the problem in case there were further issues. Now fast forward to this year. I moved in mid December. I did not receive a recall notice, maybe due to the dealer not having my current address, but the MVD does...weird but whatever. I drove back to Tucson from Phoenix about a week and a half ago. No issues until I was on city streets. I pulled into a business because my “followers” got stuck at a red light. I pulled out a bit before them to lead the way. Again, the jerking/hesitation. I was ready for regular maintenance again, so took my vehicle in a few days later. Told them about the issues I had. They told me about the recall. Said they did not have the part yet. Also said if they did replace the fuel pump now, they’d just have to bring me back when they get the new part and replace it again. Told me to keep track of details it the problem occurred again. Then sent me (and my children who were with me) on my way. So 4 days later, 105 degrees outside, turn on my vehicle to leave an appointment, same jerking/hesitation. But this time it does not resolve itself. Luckily I was alone and just barely made it into a parking lot before my engine shut down. It was towed to a Toyota dealership I don’t normally go to. I was told that they will be replacing the fuel pump now and when the new part comes in, they will have me bring it back to replace it again.
Now, why was that not done at the other Toyota dealership??!! I know they get paid from Toyota for all warranty and recall work. So it quite puzzling that they would pass up at least 2 4 hour jobs. Not to mention me and my family’s safety was at risk. I never post anything (have never signed up for any social media account even) nor do I normally complain to business. But I felt this time it was important and warranted.
Stay safe out there and good luck!