We purchased a brand new
We purchased a brand new ascent on 4/25/20. After over a month of research and negotiating with different dealers we went with Subaru because of “safety”. We live in Indio and the car was purchased in Riverside. We got there ..introductions...etc...our sales guy drove us to the gas station to get gas and our car stalled...ran out of gas...good Lord!...we should have really used this as a sign and just gone elsewhere for a car. We gave them a chance ...after what should have taken an hour of negotiating Took 3.5 hours...I guess this is normal typically but in our case everything was supposedly negotiated online and we were basically going to pay, sign and drive. So after a long hot draining day, I drive off in the ascent and my husband in his car. About half way to my home I see a line on the corner of the driver side windshield ...I couldn’t really tell what it was..thought it was a string, sticker ...I don’t know...sure enough my worst fear the line is getting longer and traveling across the windshield. I couldn’t believe it. It was not a rock ..nothing bounced off the car...the window just started to crack....so about 60 miles in this car went from being one of the “safest” vehicles to one of the most dangerous! As I came home I checked the windshield and the crack started in the corner of driver windshield and you could see and feel that it was aN internal window defect ..the outside of window was smooth. Then my husband shows me this lawsuit article!....guess we didn’t research enough...I’m so disappointed and honestly this window issue erases all the other safety features it claims to have and they boast about. They can’t get back to me until they talk to their “service manager”.... This better be covered. I am so upset and in these times with COVID drama...people don’t need more problems on their plate.