The author’s conclusions are
The author’s conclusions are contrary to Toyota’s own actions on the matter, though! Toyota is NOT offering to make this right. In my case, my 2019 model only takes 3 gallons, making it essentially worthless in rural Kansas. It has been in the shop for over 190 days! Toyota is not only refusing a fix or buyback, their response to my request for arbitration is to argue that the 3 gallon tank is a “normal operating characteristic.” So no, Toyota isn’t “making it right” on the fuel tank issue, in fact it affects almost all 19 and 20 models, and they fraudulently are failing to disclose the defect to customers. And they are stalling customers like myself who need a functional vehicle, actually hiring an attorney to stall me. For a vehicle costing over $40k, it’s unacceptable, and Toyota’s handling of it is telling customers loud and clear that they don’t value us.