Good morning,
Good morning,
I'm looking into purchasing a 2019 or 2020 RAV4 Hybrid. Been doing my investigation and getting a lot of misleading information from Toyota Customer Service, and starting to investigate the Toyota new car dealers directly on specific vehicles they have on their lot for sale by Vin#. Yesterday I spoke to Toyota customer service via their 800 customer support line. I was told that they are aware of the issue, it's currently under investigation. Additionally, they informed me that they have a "Customer Support Program" in place now at all their Toyota new car dealer franchise locations which allows their service departments to access Toyota's database, search for the affected vehicle by VIN to verify if it qualifies for the "Customer Support Program". The consumer does not have access to that database to check for themselves through any other public database access method. The rep would not disclose any details of what the "Customer Support Program" includes. I asked if the the VIN # of the potential purchase vehicle does not show up as a vehicle qualifying for the "Customer Support Program you go ahead and purchase that particular vehicle based on that information, and then later it presents as an issue then would it automatically fall under the "Customer Support Program". The rep indicated that the internal list of effected Vin#'s is updated frequently and if the vehicle you purchased is added to the list after purchase then Toyota would send a letter to the registered owner advising that their vehicle qualifies for the "Customer Support Program" The rep described the issue as "Distance to Empty" issue.