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John (not verified)    April 2, 2022 - 7:02PM

Purchased a 2022 Hyundai sonata in11/21 in a dealer in ny. On 3/28/22 the car started bucking when excelerating At that point the car only had 5,124 miles on it. On the 29th I called Hyundai road side assistance and told them of my issue they said they would take the car to the nearest dealership. After the car left I called the dealer the selected to take the car to,I called to inform them who I was and the problem the car was having that call got as far as their answering service in the discussion I was asked if I had the car serviced their with 5124 no service was required at the time then I was asked if I purchased the car from them and again I responded no her reply was well sir I'm sorry we're not excepting new customers I was shocked I then called the dealership I purchased the car from and they directed me to again call Hyundai roadside assistance to take to my dealer which was an additional 9 miles away from the first dealer Hyundai took the car to while talking to road side asst.she told me I had to pay out of pocket to tow the car to the new location needless to say I exploded. I called Hyundai customer service with no satisfaction and awaiting g a response after still waiting 3 days what actions should I pursue concerning this matter the car is supposed to be looked at on the 6th April and I don't k ow what other surprises this dealer has up their sleeve. Hyundai shows their true colors and I made the mistake but I won't repeat.

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