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my wife Theresa Smoth bought a 2017 Dodge Durango in October, 2021 with a full coverage warranty. she was having the oil changed by our local mechanic on a saturday in May, 2022 when they discovered the water pump was bad. she called the local Dodge dealership to inform them about the water pump. they indicated it would be the following Monday before they could look at the vehicle and it would be 4 days before they could provide a rental vehicle which was also covered under the warranty. My wife could not afford to lose 4 days of work. in addition the vehicle would have to be towed from our local mechanic to the local Dodge dealership.as the water pump was not functioning. Our local mechanic replaced the water pump. we have been trying since May, 2022 to get Dodge/Chrysler to reimburse us for the water pump repair which is $460. Dodge/Chrysler is refusing to reimburse us. They state that she could have taken the vehicle to another dealership to have the water pump replaced. Dodge/Chrysler states that the work needed to be completed by an authorized dealership. My wife could not afford to take time off from work plus the vehicle would have to have been towed.

Is there any recourse that could be taken for this situation?

Thank you

Mark Smith