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Ken (not verified)    October 21, 2023 - 9:22AM

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I bought a used 2021 Mercedes Benz Sprinter with 33,000 miles from a non Mercedes dealer. One of the selling points was that there was a 50,000 mile warranty on the engine. At 38,000 miles I noticed issues and found out I need a new engine. Mercedes asked that I provide maintenance records in which I did provide receipts of an oil change preformed. They then said I need to prove oil changes from previous owners since the car fax is missing a period of maintenance. They seem to longer respond to my inquiries even after talking to customer care. My next action is to go after the dealer that sold it to me since they sold me the vehicle with a "intact" warranty. I think it is unfair business practice to expect me to try to find maintenance records of previous owners. The new engine will be $25,000. Any other course of action recommended?

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