I own a 2019 Alltrack SEL…
I own a 2019 Alltrack SEL with 29,400 miles on it. The sunroof drains were clogged, and this caused a leak which stained the headliner and the rear hatch carpet. The dealer says cost of labor to replace the headliner and carpet is $6,100 not including parts. The dealer will not honor the warranty, saying clearing drain tubes is part of regular maintenance. This doesn't seem right at all, particularly because there is also an extended warranty just for the sunroof. It is a well known manufacturer's defect. The extended maintenance schedule says the drains should be cleaned as part of the 20k mile service, which I had completed at another VW dealer. I am getting docs on that in an attempt to get VW to cover this. VW USA was not helpful either so far, but I can't see how they can deny warranty if I had the 20k service. I'm still working on this to get it resolved while car remains at dealer.