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K Hearn (not verified)    October 14, 2024 - 1:31PM

In reply to by NJRoss (not verified)

Nothing new here that is helpful. I bought a certified used car from the Hyundai dealership. At 93,000 miles the transmission has failed - limped home from a half mile away and coasted to a stop at home. Towed to dealer who said they couldn't pull any codes and needed to consult with the Hyundai technical support line. After two weeks they finally determined it needed a new transmission (duh) and said it would be $7930.
I told the service rep I expected a company to stand by their warranty regardless of whether or not I was the second owner and reached out to the advocacy line. They took a lot of notes and asked if I'd consulted an attorney, which I found to be curious. Haven't heard back yet but I've had all necessary recall work done and they had extended the warranty to 150K miles so... I don't think being the second owner should render a warranty invalid. Either they stand behind their cars or they don't. I thought I'd get more tips beyond what I'd already done.

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