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Valerie L Kaune (not verified)    February 25, 2021 - 5:23PM

In reply to by J lann (not verified)

The exact same thing just happened to my 2021 Outback!!

All alone, by myself and pop!! Looked around, didn't see a thing on my windshield or nothing. At that time my windshield was fine. It was fine that night when I parked it. Next morning, got in my car and look at the very LONG crack that went from the bottom of my windshield to half way up. No hole or chip was found by me or my husband. Both of us throughly looked for a rock chip and didn't find one. And we both came to the same conclusion, that it HAD to be caused by a defective windshield or a stress fracture!! Took it to the dealership and showed them. I sat there for over 3 hours waiting on an answer from them on what was going to be done about replacing the windshield. ONLY AFTER I allowed them to take it in the back to do my "oil change" did they decide to give me an answer. And then they showed me the supper tiny little hole that was up UNDER my wiper blade, saying then that it was caused by a rock and it was a road hazard issue, therefore I was responsible for paying for a new windshield!! My mistake was NOT taking a picture of that crack from top to bottom!! Because I swear on MY life and my children's life, that hole was NOT there before they took my car in the back (where I couldn't watch them PUT that tiny hole there!) And then suddenly this hole appears after they brought my car back out of the service area!! So Austin Subaru refused to replace my windshield!!
Anyone know of the attorneys handling this case??
Contact me please, Valerie Kaune

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