Firestone complete auto
Firestone complete auto repair is another scam company. In short; I purchased a 17 yr. old BMW and took it to BMW for an oil change and filter replacement. They also took a video of all of the work needing to be done. I took it to a Firestone shop, showed them the video and requested the seals, hoses and belts be replaced. They charged me for again changing the oil and filter (328 miles since being done), and one seal. Through four and a half months and 1619 total miles my car had to be towed, pushed, and brought back for repairs seven (7) times for repairs. The elapsed miles between repairs was seven and a half miles (7 1/2 miles), 56 miles, 122 miles, 124 miles, and 150 miles, for some examples. Things "broke" that the BMW dealership later told me that they had NEVER seen fail. The repair tickets that I was charged were for vehicles that I found out later had more than 50,000 miles on the repair ticket. I contacted Firestone more than 25 times before I got any response, and that was to see copies of the videos from the BMW dealership. I was told more than 30 times that someone from the corporate office would be back to me in 48 hours. Finally, after more than nine months and more than 35 contacts by me, John T. at the corporate office (615) 937-4024 told me that Firestone is going to do nothing. I didn't know if I would have room to say that I was requesting service that I was prepared to pay for that would prevent breakdowns. I am disabled and have limited movement without severe pain. I've now spent thousands, and still the preventative work is not done yet and the work they charged me for continues to fail.