At Firestone for a routine
At Firestone for a routine tire rotation they reported thin rear pads and a frozen caliper piston. They estimated the repair cost around $650. Since I’ve always done brakes myself I ordered a set of pads and proceeded to diy. I found all 4 pads we less than 50% worn, with good rotors and no piston issue. I did put the new pads on simply because I’d already bought them but the old ones easily had 30-50k miles left.
When I returned to the Firestone and showed them that the old pads were 2-3x the thickness they reported the manager said “well what do you want me to do?”. No apology. Couldn’t care less.