Toyota is holding me hostage
Toyota is holding me hostage by allowing me to use certain features like remote start and safety and security features only if I pay a monthly fee for an app that has only worked about half as long as I have owned my 2019 Rav4, that I bought brand new, literally off the showroom floor. Features that normally work for decades like an old transistor radio are not only unreliable with the new Toyota cars, but that Toyota has the audacity to charge for. This one thing aline has me doubting my relationship with Toyota will last beyond this vehicle. Even the technical support for Toyota Connected Services is a joke. The whole thing is disrespectful and a dishonorable way to treat customers who are spending a lot of money; A car is a large expenditure for most people. Toyota ought to be legally penalized for charging their customers to use features equipped in a vehicle that they own, for those services or equipment to be commonly defective without remedies, and for providing inadequate or no support for the defective services or equipment that carries a monthly or annual fee for the customer to have reliable access and use of.