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Carmen Gendusa (not verified)    April 22, 2023 - 7:40AM

We purchased our 2020 Forester Touring in CA. It’s by far the best vehicle ever with 38K miles.
Prior to the Covid 19. Pandemic, required maintenance was performed in a good and professional manner. During high Covid and nowadays, it’s a much different story, maybe because we moved from CA to a great mid south state that has only one dealership which is 50 miles from home. Prior to Covid, the staff were all fantastic! But during high Covid case time, the dealer apparently lost good staff to our detriment. Replacement staff in the shop seem to not care what they were (trained?) to do. So, we now regret going to the dealership for required maintenance! However, our Forester is fun to drive, rides great, meets all our needs, and reacts and rides like new!
Subaru seems to be trying to hire good shop mechanics and other shop staff but don’t to be able to in some cases. Maybe Covid issues has been a big issue here. Time will tell?

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