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R MacKay (not verified)    October 10, 2023 - 12:10PM

My multimedia screen completely froze on my 2022 Subaru Forester when I recently started up the car. There was no backup camera screen, and I couldn't shut off the radio or use any multimedia features. Pressing the power/volume button and adjusting the tuner/scroll button did not do anything, nor did turning the car off for a few minutes. Leaving the car off for 10-15 minutes did make the multimedia system work again. The service advisor at the Subaru dealer said he had no knowledge of any issues with the Starlink multimedia system. He said I had a "bug" or "glitch," and all I needed was a software update, which was performed. The service advisor said the cost of this update "would be on me" after 3 years of ownership.

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