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Bill w (not verified)    June 23, 2023 - 10:03PM

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The problem I have with JD Powers quality reports (initial and long term) is what criteria affects this scoring. Tell me you had a defective car power mirror, a recall, a power seat that stopped working, a leaking fuel pump…ok, all of those examples are “quality” issues for a car manufacturer.

But when a consumer does not know how to use their navigation system (user error) and this somehow can then affect a “quality score” for a car manufacturer, is beyond silly.

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