In 2015 we bought a brand…
In 2015 we bought a brand new sienna van. We hadn’t had it but a few weeks and I went to go somewhere and it wouldn’t start, acted like a defective battery. I took it to the dealer that I had purchased it from and it started right up for them. They checked it out several times said they couldn’t find anything wrong. After it happened a couple more times I had it with the dealer and I emailed Toyota Motor Corporation told them what happened and how I was treated by the dealership. I heard back from them almost immediately, they assigned a number to my case gave me the name of the person who was handling my case and they acted on it. Evidently Toyota contacted the dealership where we purchased the van had me take it back there and it turned out to be a defective battery like we thought. The dealership took care of the problem like they should have to begin with. Toyota continued to stay in contact with me until we were completely satisfied. Once we let them know we were completely satisfied they closed the case. My experience with Toyota was a very good one and I certainly wouldn’t hesitate to contact them again if I had a problem with a new car with a warranty.