Toyota Contacted Me Immediately About Our Sienna and Closed The Case Only After We Were Completely Satisfied
In the past several days I have published two articles about a 2024 Toyota Tundra turning into a warranty battleground, and how one owner had to take his 2022 Tundra to the dealership for the 3rd motor at 49,000 miles. Many of our Torque News readers gave great feedback and wrote very helpful comments describing various situations and sharing personal experiences. In the future I will try to share some of them here in the form of articles and today I want to share Cheryl's experience as to what happened to her 2015 Toyota Sienna and how swiftly and professionally Toyota acted pressuring the dealership.
After having an unsuccessful visit with the dealership, which didn't resolve their battery issue on their 2015 Sienna, Cheryl wrote to Toyota. She says Toyota "contacted me immediately," resolved the issue and "closed the case only after we were completely satisfied."
Cheryl writes:
In 2015 we bought a brand new sienna van. We hadn’t had it but a few weeks and I went to go somewhere and it wouldn’t start, acted like a defective battery. I took it to the dealer that I had purchased it from and it started right up for them. They checked it out several times said they couldn’t find anything wrong.
After it happened a couple more times I had it with the dealer, and I emailed Toyota Motor Corporation, told them what happened, and how I was treated by the dealership. I heard back from them almost immediately, they assigned a number to my case gave me the name of the person who was handling my case and they acted on it.
Evidently, Toyota contacted the dealership where we purchased the van had me take it back there and it turned out to be a defective battery like we thought. The dealership took care of the problem like they should have to begin with. Toyota continued to stay in contact with me until we were completely satisfied. Once we let them know we were completely satisfied they closed the case.
My experience with Toyota was a very good one and I certainly wouldn’t hesitate to contact them again if I had a problem with a new car with a warranty.
It's very good to hear Cheryl having such a great experience with Toyota. I would be interesting also know what Toyota did to resolve the problem. Also, what were the symptoms of the defective battery and how long did the entire process take?
It's very good to hear how Toyota went above and beyond to address your concerns with the Sienna. Their responsiveness and commitment to your satisfaction truly shines through in your story.
Stories like yours highlight the importance of customer advocacy, and I appreciate you guys taking the time to share your experiences as examples with Torque News. Toyota's swift customer advocacy reinforces the value Toyota places on its carbuyers' experience.
I once reviewed the Toyota Sienna years ago. Many of you probably don't know that the 2015 Toyota Sienna AWD has been named as the best all-weather minivan and particularly the 2015 model has the best resale value.
Have you ever had a frustrating experience with a dealership that required contacting the manufacturer? How did it go? Share your story in the comments below (the red link below)! What do you prioritize most when considering customer service – responsiveness, resolution, or clear communication? Does Cheryl's experience with Toyota influence your perception of the brand? Chime in with your thoughts below please by joining the discussion.
You may also want to see this repot from Torque News Youtube about this Toyota Tundra owner's experience.
Armen Hareyan is the founder and the Editor in Chief of Torque News. He founded TorqueNews.com in 2010, which since then has been publishing expert news and analysis about the automotive industry. He can be reached at Torque News Twitter, Facebook, Linkedin, and Youtube. He has more than a decade of expertise in the automotive industry with a special interest in Tesla and electric vehicles.