I inherited my mom's 2014…
I inherited my mom's 2014 Subaru Forester in February of 2022 with 29K miles. It had never been serviced anywhere but Subaru of Wichita where it was purchased.
After bringing it home to rural Arizona I had the next Regular oil change done at the local dealership with satisfaction.
During Covid, The Subaru dealership was sold to the Toyota dealership because they could meet Subaru franchise rules for a separate dealership. They did the next oil change.
The new dealership kept pushing to schedule service appointments online, and kept emailing me that my (next) oil change was overdue.Their service department is not computer literate. After weeks of trying, with no confirmation (and having to add oil between changes for the first time), I took it to the Toyota dealership for service. I've used them for years and trusted them. The service technician came out to talk to me, asking when the oil was last changed. I showed him the paperwork from the last service and he told me that the oil hadn't been changed by (their) Subaru dealership.
I contacted Subaru America and was told "By taking it to a non Subaru authorized shop, I might have voided my warranty." Which I found out later is illegal for them to do in Arizona, but I digress.
I attempted to make an appointment with the dealership manager and he refused to schedule an appointment. He wanted to deal with it "now". I don't play that game. I went to make an appointment with the owner of the Toyota dealership. I was taken to the general manager and, he too, didn't want to make an appointment, but did set one up the following week. Then I calmly presented my case and walked out of the dealership with a check from the Subaru dealership for the cost of the oil change.
Unfortunately I will probably have to go back to the former Subaru dealer for service I can trust.
Unfortunately Subaru also took down Toyota for me.
I told Toyota's manager that unless the quality of service at Subaru meets the quality of service at Toyota, the quality of service at Toyota will soon match Subaru.