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Mary Shultz (not verified)    September 3, 2024 - 7:32PM

I purchased a 2019 Touring Ascent new after owning an Outback for 3 years! I wanted a 3rd row seat for my grandkids, more room for hauling dogs, camping gear, a tow package with the 2” hitch to hold bikes and to pull a trailer for our kayaks. A stout list of requirements but the Touring Ascent fit my needs perfectly.

Let me first say that with all the issues and recalls on this model - I still love IT and Subaru! Despite the common phrase “never buy the first year of a new model” I discounted it thinking that Subaru has been around for a long time and knows what they’re doing. But in this case I was wrong.

I’ve had all of the commonly known recalls on this model and they have all been addressed by my dealer and their service team in a timely manner. The only one outstanding item is the slippage of the transmission. But, I’ve learned to live with it since SOA did not want to put in a new one and instead tried to fix it with a software update that didn’t work.

In summary I plan to continue driving it until
I can trade it in on a new one, hopefully with the Wilderness Package but if not, I’ll opt for another touring model in hopes SOA finally gets it right!

A loyal Subie owner,
Mary S.

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