I was in the market for a…
I was in the market for a cash car. After going to a few smaller lots & having no success, I decided to view a vehicle at David McDavid Acura in Plano. My thought process was, "Surely a dealership of this size with such a well-known name will make this process easier." Boy, was I wrong!! I was interested in a 2009 Acura MDX. I was told by the salesman they could not come down on the price because of all the work/care they put into it. I later found out the Bluetooth did not work. After being promised it would be remedied, I left w/ the vehicle & noticed the oil life was 40%. While the BT was being repaired, someone had the good sense to change the oil. Cold weather was not present at the time of the purchase so I failed to test the heated seats. They did not (and still don't) work. I was asked to bring the MDX back once more so the seats could be repaired. Before returning for THAT issue, the A/C stopped blowing cold air. I didn't make any waves about the A/C because at that point, I'd had the SUV for a week. I returned for the seats to be repaired & was told that they worked the last time I was there. (Yeah right.) It was then explained to Me that the dealership cannot put anymore money into this car. Mind you, had I caught this prior to the purchase, I would not have the SUV today. This is a major option that was advertised but did not work. I ended up having to have the passenger headlight restored due to it being extremely cloudy & also cleaned the interior myself. (Not a light wipedown either. I had to put some REAL elbow grease into cleaning the light-colored headliner.) Now if you will recall at the beginning of this story, I was told about all the care that goes into these vehicles. I guess this particular one was missed. The price was eventually dropped after I walked away. I have since fallen in love with the vehicle but not because of anything done on the part of the dealership. This was a very stressful experience for Me & I will not return to that establishment. In fact, the plate frames with the company name were quickly snatched from my vehicle. I am very disappointed with the whole scenario. Then to add insult to injury, after waiting & waiting for the plates to arrive, I get a call from someone at the dealership saying the Acura was never inspected. That is why the plates never showed up. This entire experience was a feces exhibit! And that is putting it mildly.